Big Hole Cleaners – Cancellation Policy

1. Notice of Cancellation
   Clients are required to provide Big Hole Cleaners with no less than twenty-four (24) hours’ advance written or verbal notice in the event of cancellation or rescheduling of any scheduled appointment.
2. Late Cancellations and No-Shows
   Failure to provide such notice, or failure to be present at the scheduled appointment time (“no-show”), shall result in the assessment of a cancellation fee in the amount of One Hundred Dollars ($100.00), which the client expressly agrees to pay.
3. Exceptions
   Big Hole Cleaners understands that unforeseen circumstances may arise. The cancellation fee shall not apply in cases of bona fide emergencies, including but not limited to:
   • medical emergencies,
   • family emergencies, or
   • severe weather conditions rendering travel unsafe.
     Determination of whether a cancellation qualifies as an emergency shall be made at the sole discretion of Big Hole Cleaners.
4. Acknowledgment of Policy
   By scheduling an appointment with Big Hole Cleaners, the client acknowledges and agrees to the terms of this Cancellation Policy, including responsibility for any fees incurred pursuant to its provisions.
5. Reservation of Rights
   Big Hole Cleaners reserves the right to refuse or discontinue services in the event of repeated violations of this policy.